June 29, 2012

Useful links and resources



Administrative Appeals Tribunal

The role of the Tribunal is to provide independent merits review of administrative decisions. The Tribunal aims to provide a review mechanism that is fair, just, economical, informal and quick.

The Tribunal falls within the portfolio of the Attorney-General, the Hon. Nicola Roxon MP. Selected media releases and announcements about the AAT by the Attorney-General are available.

Functions and powers.

Review of decisions.

 The Tribunal reviews a wide range of administrative decisions made by Australian Government ministers, departments, agencies, authorities and other tribunals. The Tribunal also reviews decisions of the Norfolk Island Government. In limited circumstances, the Tribunal can review administrative decisions made by state government and non-government bodies.

Merits review of an administrative decision involves considering afresh the facts, law and policy relating to that decision. The Tribunal considers the material before it and decides what is the correct – or, in a discretionary area, the preferable – decision. It will affirm, vary or set aside the decision under review.

The Tribunal is not always the first avenue of review of an administrative decision. Sometimes, the Tribunal cannot review a decision until an internal review has been conducted by the person or body that made the primary decision. In other cases, review by the Tribunal is only available after intermediate review by a specialist tribunal. For example, an application in relation to a family assistance or social security decision may be made only after review by the Social Security Appeals Tribunal.

Section 33 of the Administrative Appeals Tribunal Act requires that proceedings of the Tribunal be conducted with as little formality and technicality, and with as much expedition, as the requirements of the Act and a proper consideration of the matters before the Tribunal permit. The Tribunal is not bound by the rules of evidence and can inform itself in any manner it considers appropriate.


The Tribunal does not have a general power to review decisions made under Commonwealth legislation. The Tribunal can only review a decision if an Act, regulation or other legislative instrument states that the decision is subject to review by the Tribunal.

The Tribunal has jurisdiction to review decisions made under more than 400 Acts and legislative instruments. Applications about decisions in the areas of family assistance and social security, taxation, veterans’ affairs and workers’ compensation constitute the largest part of the Tribunal’s workload. The Tribunal also reviews decisions in areas such as bankruptcy, civil aviation, citizenship and immigration, corporations law, customs, freedom of information, industry assistance, passports and security assessments by the Australian Security Intelligence Organisation.

Contact details:

Opening Hours

Monday to Friday 8.30 a.m. to 5.00 p.m.

Telephone (02) 9391 2400 (metropolitan area)

1300 366 700 (country areas)

Fax (02) 9283 4881

Email Sydney.Registry@aat.gov.au

Street Address

Administrative Appeals Tribunal

Level 7, City Centre Tower

55 Market Street

Sydney NSW 2000

Postal Address

Administrative Appeals Tribunal

GPO Box 9955

Sydney NSW 2001



The Association of Blind Citizens of NSW

The Association of Blind Citizens of NSW is a consumer based organization, owned, operated and managed by people with a vision  impairment or blindness in NSW/ACT.

We aims to improve the quality of life  for all people with a vision impairment or blindness in NSW/ACT through:

Support and services. Breaking down barriers of  social isolation.

Advocacy. Promotion of recreation, educational and vocational opportunities.

For any further information or enquiries, feel free to contact the Association of Blind Citizens of NSW  in the following ways:

Office Hours: 9:30AM to 3:30PM Tuesdays, Wednesdays and Thursdays.

By Phone: (02)9744-1516

By Email: admin@asnblind-nsw.org.au

By Fax: (02)9744-1575

In Writing: Association of Blind Citizens of NSW




Australian Bureau of Statistics


The impact of work on people’s health is complex and multi-faceted. Evidence suggests that work can be beneficial for people’s physical and emotional wellbeing, quite apart from the financial rewards associated with employment. (Endnote 1) Yet there are also aspects of work that can pose risks to workers’ health and safety.

Along with the effect on individuals’ health and wellbeing, workplace injuries have an economic impact on the broader community in the form of medical and legal expenses, as well as the costs associated with retraining, and loss of productivity and morale among co-workers. Safe Work Australia has estimated the cost of work-related injuries as $57.5 billion dollars in 2005-06, or 5.9% of Australia’s gross domestic product. (Endnote 2)

This article explores the relationship between work and health through data on work-related injuries and fatalities. While this data illustrates the direct impact that work can have on employees’ health, there is also evidence that the physical and psychosocial aspects of work, though more subtle and gradual, can nonetheless have a significant impact on health over the longer-term. (Endnote 3) (Endnote 4) For example, recent evidence suggests that even seemingly innocuous aspects of some jobs such as long periods of sitting down can increase the risk of heart disease, diabetes and premature mortality. (Endnote 5)

Contact details:

Australian Bureau of Statistics

Phone 1300 135 070

9:00am to 5:00pm Monday to Friday



Australain Centre for Disability Law.

We promote and protect the human and legal rights of people with  disability and their supporters through legal advocacy.

Our services include:

Providing legal advice.

Taking on selected casework.

Assisting with referrals.

Delivering Community Legal Education.

Undertaking law reform and projects.

Contact details:

Voice:(02) 8014 7000. 1800 800 708

Advice Line Hours: 9.30am to 12.30pm Tuesday, Wednesday & Friday

Fax:(02) 9211 5518.  TTY:(02) 9211 5549. 1800 644 419

Email: adviceline@disabilitylaw.org.au

info@disabilitylaw.org.au (for non-legal advice)

Postal: PO Box 989 Strawberry Hills NSW 2012



Phoenix Australia Centre for Posttraumatic Mental Health

The Australian Centre for Posttraumatic Mental Health at the University of Melbourne undertakes world class trauma related research, policy advice, service development and education. Our innovative services help organisations and health professionals who work with people affected by traumatic events.

Contact details:

Phone: 03 9936 5100

Fax: 03 9936 5199

Email: acpmh-info@unimelb.edu.au

Post:     Level 1, 340 Albert Street, East Melbourne. Vic 3002



Australian Hearing

Australian Hearing is one of the largest hearing service providers in the world with a reputation for innovation and world-leading practices.

Australian Hearing is a statutory authority constituted under the Australian Hearing Services Act 1991 and was established in 1947 to provide services to veterans who had suffered hearing damage during WWII, and also to assist children whose hearing was affected by a series of rubella epidemics.Australian Hearing’s three key areas are our:

Australian Hearing is part of the Department of Human Services, reporting to the Minister for Human Services which brings together the Australian Government’s health and social security related delivery agencies.

Australian Hearing Head Office:

Contact details:

126 Greville Street

Chatswood NSW 2067

Tel: (02) 9412 6800

TTY: (02) 9412 6802

Fax: (02) 9413 3362



Australian Human Rights Commission

Our Vision:

Human rights: everyone, everywhere, everyday.

Our Mission:

Leading the promotion and protection of human rights in Australia by:

Making human rights values part of everyday life and language;

Empowering all people to understand and exercise their human rights;

Working with individuals, community, business and government to inspire action;

Keeping government accountable to national and international human rights standards;

Securing an Australian charter of rights.



Australian Human Rights Commission.

Workplace Bullying Factsheet

-Workplace bullying

-What does bullying in the workplace look like?

-How bullying can affect your work?

-What you need to know if you are being bullied at work.

Contact details:


Level 3, 175 Pitt Street


GPO Box 5218


Telephone: (02) 9284 9600

Complaints Infoline: 1300 656 419

General enquiries and publications: 1300 369 711

TTY: 1800 620 241

Fax: (02) 9284 9611



Australian Information Commissioner.

The Office of the Australian Information Commissioner (OAIC) is an Australian Government agency, established under the Australian Information Commissioner Act 2010.

The OAIC has been established as part of major changes to federal freedom of information law made during 2010.

These reforms bring together, for the first time, functions relating to freedom of information and privacy, as well as new functions relating to information policy.

The Office of the Privacy Commissioner, which was the national privacy regulator, was integrated into the OAIC on 1 November 2010.

The OAIC is an independent statutory agency within the Attorney General’s portfolio and liaises with the Business and Information Law Branch,

part of the Civil Law Division within the Civil Justice & legal Services Group of the Attorney General’s Department.

Contact details:

Telephone: 1300 363 992 * This is our Enquiries Line.

Email: enquiries@oaic.gov.au

Facsimile: 02 9284 9666

Post:     GPO Box 5218 Sydney NSW 2001

GPO Box 2999 Canberra ACT 2601



Australian Fair Work Ombudsman

About Us

We’re here to give advice and help you understand your workplace rights and responsibilities. If you have a question or problem relating to your

workplace, you’ve come to the right website. The role of the Fair Work Ombudsman is to work with employees, employers, contractors and the community to promote harmonious, productive and cooperative workplaces.

We investigate workplace complaints and enforce compliance with Australia’s workplace laws.

Our role

The Fair Work Ombudsman is an independent statutory office created by the Fair Work Act 2009 to promote harmonious, productive and cooperative workplace relations and ensure compliance with Commonwealth workplace laws.

The Fair Work Ombudsman site is your gateway to information and advice about Australia’s workplace rights and rules, whether you’re an employee, employer or contractor.

You’ll find information on pay, awards, employment, leave, termination and complaints, including answers to frequently asked questions.

Contact details:

Phone: 13 13 94   (Mon – Fri, 8am – 6pm)

Fax: 1800 618 366

Email us via the website.



Australia’s legal information and law firm referral service           

AussieLegal is Australia’s leading consumer legal information and law firm referral service. Our aim is to make plain English legal information available to you and all Australians and to assist you in finding a lawyer experienced in the area of law you need in a convenient location.

Free Legal Information:

Our legal information is provided in the form of articles. They are written in plain English by leading law firms who specialise in that particular area of law. As the law may vary from State to State, we have different articles for different States. AussieLegal’s collection extends to over 100 areas of law across most States in Australia.

Contact details:

AussieLegal Pty Ltd (ABN 20 089 555 993)

Email            info@aussielegal.com.au

Phone: 1300 728 200. Call Centre Hours    9:30am to 4:30pm weekdays.

Fax: (02) 9475 5350

Postal Address: PO Box 1378, North Sydney, NSW 2059




APMA’s website aims to offer pain management options and information for people with pain, their families and friends. Health care professionals will also find the site interesting and informative. APMA advocates for recognition of persistent (chronic) pain as a disease in its own right and for better health and community services for people with ongoing pain, and believes pain management is a human healthcare right.

Contact details:

Australian Pain Management Association Inc. (APMA)

GPO Box 2104, Brisbane 4001

Secretary: Ms Elizabeth Carrigan

Email: secretary.apma@bigpond.com



 The Australian Pain Society

All people should have timely access to pain management.

The Australian Pain Society is a multidisciplinary body that aims to reduce pain and related suffering through leadership in clinical practice, education, research, and public advocacy.

Contact details:

Secretariat Office

Dc Conferences Pty Ltd

PO Box 637

North Sydney 2059 Australia

Suite 103, Level 1

3-5 West Street

North Sydney NSW 2060

Phone: 02 9016 4343

Fax: 02 9954 0666



The Australian Parliament

The Parliament of Australia consists of:

• The Queen represented by Australia’s Governor-General

• The Australian Senate

• The Australian House of Representatives.

The Parliament of Australia (formally named the Parliament of the Commonwealth) is made up of a total of 226 people popularly elected to the Senate and House of Representatives to represent the interests of Australians and to ‘make laws for the peace, order and good government of the nation’ (section 51 Australian Constitution).

The Parliament of Australia meets at Parliament House Canberra in the Australian Capital Territory. Canberra is the capital of Australia and the centre of Australian governance.





Beacon is your portal to online applications for mental and physical disorders.

A panel of health experts categorise, review and rate websites. These ratings are provided to you along with the site link and access information.

Improve your health by undertaking programs that have been found to work!




beyondblue is a national, independent, not-for-profit organisation working to address issues associated with depression, anxiety and related disorders in Australia.

beyondblue is a bipartisan initiative of the Australian, state and territory governments with a key goal of raising community awareness about depression and anxiety, and reducing stigma associated with the illness.

beyondblue works in partnership with health services, schools, workplaces, universities, media and community organisations, as well as people living with depression, to bring together their expertise around depression.

If you are in need of urgent medical or psychological assistance please contact your local doctor, the emergency department of your local hospital, a specialist mental health service provider or other health professional.

Get Help

beyondblue info line – Phone: 1300 22 4636

Email:  infoline@beyondblue.org.au

The beyondblue info line provides information on depression, anxiety and related disorders, available treatments and referrals to relevant services. You can call the info line for the cost of a local call or send an email. If you require a translator, the info line operator will request one through the Translating and Interpreting Service (TIS).

Information about beyondblue’s info line service

If you are deaf or have a hearing or speech impairment, call through the National Relay Service:

TTY: Ph 133 677 and ask for 1300 22 4636.

Speak and Listen (SSR): Ph 1300 555 727 and ask for 1300 22 4636.

Internet Relay:

connect to www.relayservice.com.au and ask for 1300 22 4636.

Lifeline – 13 11 14

Suicide Helpline Victoria – 1300 651 251

Kids Help Line (free call) – 1800 55 1800

Mensline – 1300 789 978



The Brain Foundation

The Brain Foundation was established in 1970 by members of the Australian Association of Neurologists and the Neurosurgical Society of Australasia to reduce the incidence and impact of disorders of the brain, spinal cord and nervous system through the provision of support, community education and research.

Contact details:

Tel: 1300 886 660

Brain Foundation National and New South Wales Office

Chief Executive Officer – Gerald Edmunds.

Tel: 02 9437 5967

Fax: 02 9437 5978

PO Box 579

Crows Nest NSW 1585

Suite 21 Regent House

37-43 Alexander Street

Crows Nest NSW 2065




 An Australian Government initiative.

Occupational health & safety.

Creating a safe work environment is critical to the success of your business, and is one of the best ways to retain staff and maximise productivity. Though it may cost to implement safe practices and install safety equipment, the effect of not taking action can be severe.

As a business owner you have responsibilities regarding health and safety in your workplace. You need to ensure that your business doesn’t create health and safety problems for your employees, customers or the public.

Knowing and understanding the occupational health and safety (OH&S) laws and new work health and safety (WHS) laws will help you avoid unnecessary costs and damage to your business caused by workplace injury and illness. It will also provide your business with a strong foundation to achieve long-term success.

To find out what you need to do to create a safe working environment, choose from the following topics:

-Getting started with OH&S

-Your OH&S obligations

-OH&S in your industry

-OH&S/WHS Acts, Regulations and Codes of Practice

-Accidents and injuries

-Workers’ compensation requirements

Contact details:

Call the Small Business Support Line on 1800 777 275 – for information and referral services for small businesses. Monday to Friday, 8am to 8pm.





The Centrelink website (www.centrelink.gov.au) has been incorporated into the Department of Human Services website humanservices.gov.au. The new site is a convenient, single entry point for health, social and welfare payments and services.

Contact details:

Help in an emergency:

Exceptional Circumstances Relief Help– Ph:132 850

People with a disability:

Disability Support Pension, Mobility Allowance, Sickness allowance. Ph:132 717



Chronic Pain Australia | Home

We are dedicated to reducing the social and other barriers to living with chronic pain.We are a group of people who are tired of the way things are for people in pain. You may be feeling quite isolated and ‘over it’ and feel that no one really understands your experience. You might even feel that people don’t believe you. Many people tell us about these experiences. Don’t despair, you aren’t crazy! And you aren’t on your own either. Over the years many volunteers have strengthened us so that we can work towards greater community understanding about chronic pain.



If you are new to ComLaw, you’ve probably got questions about what it is, who owns it and more. Here are answers to the most common questions people have about ComLaw.

What is ComLaw exactly?

ComLaw is the website, as well as the software and databases that it make it possible. It contains:

The full text of all recent Australian Government legislation.

Details of the lifecycle of individual laws and the relationships between them, and, Related documents.

ComLaw is a whole of government website, and ComLaw content is sourced from more than 70 separate agencies.

Why use ComLaw?

ComLaw contains the only database of Australian Government legislation that is authoritative for the purposes of legal proceedings. No other website in the world can make this claim.

Even if you access the text of Australian Government legislation from another website, it has almost certainly come from ComLaw. A number of bodies have permission to re-publish ComLaw content, but few if any cover the full range of ComLaw content.

Contact details:

The ComLaw Help Desk number is 1300 726 631 toll free from anywhere in Australia.



 The Commonwealth Ombudsman

The Commonwealth Ombudsman safeguards the community in its dealings with Australian Government agencies.

The Ombudsman’s office handles complaints, conducts investigations, performs audits and inspections, encourages good administration, and carries out specialist oversight tasks.

Australian Government agencies and services

The Ombudsman can investigate complaints about the actions and decisions of Australian Government agencies to see if they are wrong, unjust, unlawful, discriminatory or just plain unfair. He can also investigate complaints about goods and services delivered by contractors for and on behalf of the Australian Government.

The Ombudsman can investigate complaints about the actions and decisions of Australian Government agencies actions and decisions to see if they are wrong, unjust, unlawful, discriminatory or just plain unfair. The Ombudsman also seeks remedies for those affected by administrative deficiencies, and acts to improve public administration.

The Ombudsman has strong investigatory powers. If required, officers working in government agencies must produce documents, and answer questions under oath during Ombudsman investigations. The types of complaints that can be investigated include problems with Centrelink and Veterans’ Affairs benefits, child support payments and immigration decisions.

Changes in legislation mean that the Ombudsman can also investigate complaints about government contractors providing goods and services to the public under a contract with a government agency, including those associated with immigration detention centres, Job Network and the Welfare to Work program.

The Ombudsman can’t investigate complaints about:


Private individuals or companies

Decisions of courts or tribunals

Employment disputes (except in the Australian Defence Force)

Actions of State or local governments

Actions of government ministers and

Actions of some government business enterprises.

Contact details:

Enquires: Monday to Friday 9am – 5pm (AEST)

Phone: 1300 362 072 (calls from mobile phones at mobile phone rates)

Email: ombudsman@ombudsman.gov.au

Fax: 02 6276 0123

SMS: 0413 COM OMB (0413 266 662) (standard carrier rates apply)

Postal: GPO Box 442, CANBERRA ACT 2601




Community Legal Centres NSW Inc. (CLCNSW) is the peak body for CLCs in NSW. We are resourced by a small State Office which is funded by the NSW Government and Public Purpose Fund. CLCNSW has 40 member organisations including generalist and specialist CLCs. The State Office plays a critical role in the law and justice sector in NSW. It supports and represents CLCs in a range of government and community forums. The State Office works closely with the NSW CLC sector to advance the work of CLCs

CLCNSW itself does not provide legal advice to members of the public. The office is able to assist those seeking legal advice by referrals to an appropriate legal service provider.


Community Legal Centres NSW Inc. (CLCNSW) aims to be an innovative, dynamic and effective provider of support services to community legal centres (CLCs) in New South Wales, and to assist the community legal centre movement to achieve equitable access to justice for all citizens.

Contact details:

Community Legal Centres NSW

Suite 805, Level 8, 28 Foveaux Street, Surry Hills NSW 2010

Phone: 02 9212 7333. Fax: 02 9212 7332

Email: clcnsw@clc.net.au





Anti Discrimination Board. Anti Discrimination Law.

It is Disability discrimination when you are treated unfairly because you have a disability. For example, you cannot hear, you cannot see, you are sick, you have problems walking, you have a mental illness, or you have HIV/AIDS or hepatitis.

Discrimination is when someone treats you unfairly or badlyjust because you belong to a particular group of people. For example, they may not give you a job, they may not let you join a club, or they may call you rude names. The Anti-Discrimination Board may be able to help you to stop many types of discrimination.

Many types of discrimination are against the law in NSW including disability discrimination

Contact details:

Call LawAccess NSW on 1300 888 529

between 9am – 5pm, Monday to Friday (excluding public holidays).


Disability Law

See – Australian Centre for Disability Law. http://disabilitylaw.org.au



NSW Disability Discrimination Legal Centre (DDLC)

The NSW Disability Discrimination Legal Centre is a community legal centre. The Centre provides free information, advice and representation in relation to disability discrimination law for people with a disability, their associates, disability organisations and community legal centres.

The service is completely confidential. The Centre also provides community legal education services. Information seminars and training workshops are delivered for community legal centres, disability organisations and a variety of other organisations.

Contact details:

Voice: (02) 8014 7000. Or: 1800 800 708

Advice Line Hours:9.30am to 12.30pm. Tuesday, Wednesday & Friday

Fax:      (02) 9211 5518

TTY:    (02) 9211 5549 or 1800 644 419


Email: (for non-legal advice) @disabilitylaw.org.au

Postal:PO Box 989 Strawberry Hills NSW 2012



Deaf Society of NSW

We provide information and services to Deaf people, hard of hearing people and their families.

Contact details:

Head Office Parramatta

Street Address: Suite 401, Level 4, 69 Phillip St, Parramatta NSW 2150

(entry from Horwood Place)

Postal Address: PO Box 1060, Parramatta NSW 2124.

Office Hours: 9am-5pm, Monday-Friday

Walk In Times:No appointment needed

9am-12 noon, Monday. 1pm-4pm, Wednesday. 9am-12 noon, Friday

Email: info@deafsociety.com

Phone: (02) 8833 3600

SMS: 0427 741 420

TTY: (02) 8833 3691

Fax: (02) 8833 3699



NSW Disability Discrimination Legal Centre inc.

Since 1994 the NSW Disability Discrimination Legal Centre (DDLC) has worked towards a world where people with disabilities are able to participate in all aspects of life.

We promote and protect the human and legal rights of people with disability and their supporters through legal advocacy. We do this by providing free legal advice and representing people with disability discrimination cases.

Through our work we proactively aim to remove barriers, eliminate discrimination, empower people with disability, promote the rights of and increase the awareness of issues faced by people with disability.




“to empower patients with the knowledge to better manage their own healthcare and to improve consumer safety by assisting in the reduction of medication errors.”

Drugs.com is the largest, most widely visited, independent medicine information website available on the Internet. Our aim is to be the Internet’s most trusted resource for drug and related health information. We will achieve this aim by presenting independent, objective, comprehensive and up-to-date information in a clear and concise format for both consumers and healthcare professionals.

Drugs.com is NOT an online pharmacy and does not condone the sale of prescription medicines over the Internet without a prescription. Drugs.com simply provides a free drug-information service to help you better understand how medicines work: their uses, side effects and potential to interact with other medicines.



European Agency for Safety and Health at Work (EU-OSHA)

Making Europe a safer, healthier and more productive place to work

European Agency for Safety and Health at Work is committed to making Europe a safer, healthier and more productive place to work. We promote a culture of risk prevention to improve working conditions in Europe


We raise awareness and disseminate information on the importance of worker’s health and safety for European social and economic stability and growth.


We design and develop hands-on instruments for micro, small and medium-sized enterprises to help them assess their workplace risks, share knowledge and good practices on safety and health within their reach and beyond.


We work side-by-side with governments, employers’ and workers’ organisations, EU bodies and networks, and private companies. Our voice is multiplied by occupational safety and health network represented by a dedicated focal point in all EU Member States, EFTA countries and candidate and potential candidate countries.


We identify and assess new and emerging risks at work, and mainstream occupational safety and health into other policy areas such as education, public health and research.




Fair Work Australia

Fair Work Australia is the national workplace relations tribunal.

It is an independent body with power to carry out a range of functions relating to:

The safety net of minimum wages and employment conditions.

Enterprise bargaining.

Industrial action.

Dispute resolution.

Termination of employment.

Other workplace matters.

Contact details:

Level 8, Terrace Tower, 80 William Street, East Sydney, 2011

Telephone: (02) 8374 6666

Facsimile: (02) 9380 6990

Out of hours emergency: 0419 318 011

Email: sydney@fwa.gov.au

Telephone: 1300 799 675.

Our assistance service operates between 9.00 am and 5.00 pm

(your local time) Monday to Friday

If you need help to communicate with us, you can use the Translating and Interpreter Service on telephone number 131 450. If you have a hearing, sight or speech impairment, you can use the Speech to Speech Relay through the National Relay Service on 133 677.



 Fair Work Ombudsman

The Fair Work Ombudsman manages and provides the information for this website – your gateway to information and advice about Australia’s workplace rights and rules.

Whether you’re an employee, employer or contractor with a question about workplace rights and responsibilities, you’ll find the information you need here.


The Fair Work Ombudsman is a statutory office created by the Fair Work Act 2009. The Fair Work Ombudsman’s jurisdiction is set out in the Fair Work Act, and he operates independently of Government, making his own decisions about all investigations.

The Fair Work Ombudsman’s functions include promoting harmonious, productive and cooperative workplace relations and ensuring compliance with Commonwealth workplace laws. The services of the Fair Work Ombudsman are free to all workers and employers in Australia.

The Fair Work Ombudsman does not advocate or represent on behalf of any specific person or interest.

Contact details:

Before you call, if possible please read the website key questions our advisor may need to ask you. Call 13 13 94.

Alternative number 02 8276 0999



 Find Legal Answers

information about the law in NSW.

Find Legal Answers is a free legal information service for the community in New South Wales.

This service is available online and in public libraries across the state and is co-ordinated by staff of the Legal Information Access Centre (LIAC).

Find out more about:

-the Find Legal Answers website

-information available in your community through your local public library

-the Find Legal Answers Tool Kit

-information about our service in community languages

-the Legal Information Access Centre (LIAC).

(The Legal Information Access Centre (LIAC) is a specialist information service of the State Library of NSW. It provides access to information about the law for all members of the community in NSW.)

Contact details:

Visit your local public library.

Visit the Legal Information Access Centre in the NSW State Library.

Open:10 am – 5 pm weekdays. 1.30 pm – 5 pm Sundays




Your online source to free legal.






healthdirect Australia

healthdirect Australia is a free* 24-hour telephone health triage, information and advice service for residents of the ACT, NSW, the NT, Tasmania, SA and WA. healthdirect also incorporates HealthInsite which, for more than a decade has been one of the most popular Australian websites for people seeking reliable information about health and wellbeing online. HealthInsite is accessible nationally. healthdirect is scheduled to be a fully national service by 2011 and it’s expected that when fully operational it will handle up to two million calls a year.

For health information, advice and support, call healthdirect Australia:

Free Call 1800 022 222 and speak directly to a Registered Nurse.




HealthInsite is a healthdirect Australia health information service. It aims to improve the health of Australians by providing easy access to quality information about human health.

Contact details:

For 24-hour health advice, call healthdirect Australia, 1800 022 222




Helpguide’s mission is to provide you and your family with mental health information you can trust. Our expert, ad-free resources empower you with the knowledge and encouragement you need to take charge of your life

and make healthy choices. We believe that with support and self-help options, you can understand, prevent, and resolve many of life’s challenges.

Contact details: Website only.




Information and services in NSW.

Your gateway to Government information and services in NSW

Contact details:

NSW Government Contact Centre

Telephone: 133 679 (cost of local call only)

8.30am – 5.00pm Monday to Friday





An Australian Government Initiative.

JobAccess is an information and advice service funded by the Australian Government. It offers help and workplace solutions for people with disability and their employers. JobAccess is an initiative of the Australian Government to support the employment of people with disability.

JobAccess includes a comprehensive, easy to use website and a free telephone information and advice service where you can access confidential, expert advice on the employment of people with disability.

About the JobAccess website

Our website is designed to provide information written specifically for employers, job seekers and employees with disability, co-workers of people with disability and Australian Government employment service providers. It has a comprehensive range of information about different disabilities and workplace solutions and adjustments. The website has step by step guides and checklists on recruitment, job searching, adjusting a workplace, employer incentives, understanding rights and responsibilities at work and much more.

You can browse the website or use the site search to explore information on particular disabilities or disability-related employment issues.

Contact details:

Phone 1800 464 800 for expert advice.





LawAccess Online

LawAccess NSW is a free government telephone service that provides legal information, referrals and in some cases, advice for people who have a legal problem in NSW.

LawAccess Online is a great starting point to search for information about the law and legal issues. It includes LawAssist, a series of practical guides for people representing themselves in the Local Court.

In particular, we assist people:

-who live in regional, rural and remote areas of NSW

-who are Aboriginal or Torres Strait Islander

-who have a disability

-who are from a culturally and linguistically diverse (CALD) background

-who are at risk of harm

-who have an urgent legal problem

If you are going to court, have a legal problem or have a question about the law, we can help you.

We have Customer Service Officers who can:

-give you legal information over the telephone

-send you written information

-refer you to another legal or related service that may be able to help you, for example if you need face to face legal advice

-in some cases, arrange for one of our Lawyers to provide you with telephone legal advice

What type of legal problems can we help you with?

We can help you with a number of legal problems including employment law.

Our website is a great starting point to search for information about the law and legal issues.

Contact details:

Call LawAccess NSW on 1300 888 529 between 9am – 5pm, Monday to Friday (excluding public holidays).




Office of the Legal Services Commissioner’s website.

The OLSC receives all complaints about solicitors and barristers in New South Wales.

The OLSC also oversees the investigation of complaints about the conduct of practitioners and plays a major role in resolving consumer disputes.

The Legal Profession Act 2004 came into effect on 1 October 2005 and applies to all complaints lodged after that date. The Legal Profession Act 1987 continues to apply to all complaints lodged prior to that date.

OLSC staff cannot provide legal advice. If you need legal advice, you may contact LawAccess, a free government service that provides information and referral to services that can help you with your legal problem. Alternatively, you may contact Legal Information Access Centre (LIAC) for free access to legal information through the State Library and NSW public libraries.



Legal Aid NSW

Legal Aid NSW provides legal services to disadvantaged clients across NSW in most areas of criminal, family and civil law. Our services include:

-free confidential face to face legal advice on most legal issues.

-legal representation for eligible clients, provided through duty services and case grants for ongoing representation

-family dispute resolution services to parties in a family law dispute

-free workshops about the law for the public and community organisations

-free legal information written in plain English to help people resolve their legal problems

-specialist services for particular groups in the community.

We work in partnership with private lawyers who receive funding from Legal Aid NSW to represent our clients.

We administer funding for a range of community partnership programs.

We also take a broader role in identifying opportunities to improve access to justice for our most disadvantaged clients. We contribute to law and policy reform by writing submissions and policy papers on issues that affect our clients.

Legal Aid NSW has a central office in Sydney (Central Sydney) and 21 offices in metropolitan and regional NSW

Contact details:

LawAccess NSW, free legal helpline – Phone: 1300 888 529



Legislation NSW

This is the official NSW Government website for online publication of legislation and is provided and maintained by the Parliamentary Counsel’s Office.

The website contains:

Acts, regulations, planning instruments and other statutory instruments, as constantly consolidated and updated in the dynamic In Force database

Point-in-time historical and repealed versions from the In Force database

Notification: official online notification of the making of new statutory instruments

Acts as assented to since 1824 in the static, archival As Made database

Statutory instruments as originally made since 1990

Advanced searching and browsing features

User-generated tables of information about legislation

Bills—introduced, explanatory notes and consultation drafts.




Lifeline provides access to crisis support, suicide prevention and mental health support services.

Somewhere in Australia there is a new call to Lifeline every minute.

People call Lifeline’s 24 hour crisis support service 13 11 14 about many things including:




Abuse and trauma

Physical or mental wellbeing

Suicidal thoughts or attempts

Stresses from work, family or society

Information for friends and family

Contact details:

Phone: 13 11 14



Living Is For Everyone

Living Is For Everyone (LIFE) is a world-class suicide and self-harm prevention resource. Dedicated to providing the best available evidence and resources to guide activities aimed at reducing the rate at which people take their lives in Australia, this site is designed for people across the community who are involved in suicide and self-harm prevention activities.


Contact details:

Email; life@crisissupport.org.au

Phone: 03 8398 8422

Fax: 03 9362 0247

LIFE Communications

c/o Crisis Support Services

PO Box 2335, FOOTSCRAY  VIC  3011





The Medicare website (www.medicareaustralia.gov.au) has been incorporated into the Department of Human Services website.

Medicare information has moved to a single entry point for health, social and welfare payments and services.

Contact details:

Medicare general enquiries- Phone:132 011



NPS Medicinewise

NPS provides useful tools and information about medicines, conditions and medical tests to help Australians make better health choices.

We help individuals make better decisions about their health and medicines, and we keep health professionals up to date with the latest evidence-based information.

Contact details:

General enquiries. Phone: 02 8217 8700

Fax: 02 9211 7578

Email an enquiry

Sydney office

Postal address: PO Box 1147 Strawberry Hills NSW 2012

Registered address: Level 7, 418A Elizabeth St, Surry Hills NSW 2010

Men’s Shed.

http://www.mensheds.org.au/ and http://www.mensshed.org

Men’s Sheds have been established for a range of reasons. At the heart lies some common interest that is shared, and often involved activities

built around arts, crafts and technical skills – the kind of things done in the backyard shed. Rather than work on those interests alone, a

community shed introduces a social interaction among the participants that is an important part of well being.

The interest of the group develops from that interest and copious coffee to expand the range of things that they do.

The vision for Men’s Sheds is to:

-Provide support to men in need of help arising from mental illness or other debilitating illnesses;

-Ease the transition of men from full-time employment to other activities in retirement;

-Provide an additional link between the primary health network and the many men who have no regular contact with that network;

-Establish a place for men that enabled social interaction and activities to maintain the health and wellbeing of those men;

-Build a culture in the sheds where all men are welcome and where mutual respect and trust are paramount;

-Become a focal point in the community for the identification of men’s health issues and actions to resolve those issues.

Locate your nearest Men’s Shed on this website.

Men’s Shed Australia formed in 2006 as an organisation to support the early initiatives to establish sheds.

The purpose was to help sheds use the experience of other men’s sheds and provide access to expertise about the formation,

structure and operation of men’s sheds.



Mental Health Association Australia

Mental Health Association Australia (MHAA), formerly known as Mental Health Association QLD (MHAQ)

provides quality early intervention mental health services and programs that support the community to make mental health connections,

develop mental health literacy and participate in employment as a foundation for recovery.

Contact details:

P: 1300 729 686

F: 07 3112 4399

E: info@mentalhealth.org.au

Mental Health Association Australia

473 Annerley Road, Annerley QLD 4103



Mental Health association of NSW

We provide information about anxiety, depression and mental illness, as well as ways to boost your mental health. We also run support groups for people with anxiety disorders and can present at your school, community organisation or workplace.

Contact details:

Address: Level 5, 80 William St, East Sydney NSW 2011

E-mail: mha@mentalhealth.asn.au

Telephone: (02) 9339 6000

Fax: (02) 9339 6066

Mental Health Information Service Line: Phone- 1300 794 991

Anxiety Disorders Information Line: Phone- 1300 794 992



MIMS Australia

MIMS Australia has been publishing medicines information since 1963.

MIMS is the leading supplier of trusted, quality, independent medicine information to Australian healthcare professionals, known for its high level of editorial integrity and independence. MIMS Australia offers a range of digital products that reflect current advances in information delivery; from hand held devices to online to integrating databases into clinical software applications.  MIMS also continues to offer the printed reference products that have supported health care professionals for nearly 50 years.

Ask your Chemist for a MIMS printout about your medication.




myDr is an Australian healthcare website dedicated to providing Australian consumers with the most comprehensive and relevant health information resource in Australia. myDr is a project of the MIMS Consumer Health Group, a division of the global healthcare publishing company, UBM Medica. myDr is an extension of the comprehensive health information that MIMS has been providing Australian consumers and healthcare professionals for the past 40 years. For example, MIMS publications, such as the MIMS Annual and MIMS Bi-monthly, have long been established as the drug reference texts of choice for Australian prescribers, while Medical Observer, a weekly tabloid publication, continues to keep Australian doctors well informed about the latest healthcare news.

Contact us

myDr is a product of the MIMS Consumer Health Group,

a division of UBM Medica Australia Pty Ltd.

Street address: 2nd Floor, 1 Chandos Street, St Leonards, NSW 2065, Australia




New South Wales Council for Civil Liberties.

The NSWCCL was founded in 1963 and is one of Australia’s leading human rights and civil liberties organisations. Our aim is to secure the equal rights of everyone (as long as they don’t infringe the rights and freedoms of others) and oppose any abuse or excessive power by the State against its people.

To this end NSWCCL attempts to influence public debate and government policy on a range of human rights issues.

We try to secure amendments to laws, or changes in policy, where civil liberties are not fully respected.

We also listen to individual complaints and, through volunteer efforts, attempt to help members of the public with civil liberties problems.

We prepare submissions to government, conduct court cases defending infringements of civil liberties, engage regularly in public debates, produce publications, and conduct many other activities.

Contact details:

Head office

Suite 203, 105 Pitt St


PO Box A1386


Ph: (02) 8090 2952

Fax: (02) 8580 4633

Email: office@nswccl.org.au

NSW Government Directory.

Current Premier and Ministers.






Portal to


Includes information and contact details of

Full Ministry members in both Houses.



ParaQuad NSW

It takes but an instant, but the result of a spinal cord injury lasts a life time.

For over 50 years ParaQuad NSW (Paraplegic and Quadriplegic Association of NSW) has been supporting life choices after spinal cord injury by providing niche support, accommodation, attendant care, information, healthcare products and clinical services to people with a spinal cord injury, their families and carers at every stage of life.

ParaQuad NSW assists people with paraplegia, quadriplegia, spina bifida, multiple sclerosis, cerebral palsy, cancer of the spine and polio.  The people we work with are inspiring, courageous and above all, aim towards living as independently and inclusive within their communities as possible.

The services are designed to help people with a spinal cord injury to have the same opportunities as everyone else and to participate in the community and workforce.

Call us on 02 8741 5600




PubMed comprises more than 22 million citations for biomedical literature from MEDLINE, life science journals, and online books. Citations may include links to full-text content from PubMed Central and publisher web sites.





ReachOut.com is Australia’s leading online youth (Age: 12-25) mental health service. It’s the perfect place to start if you’re not sure where to look. Every year it helps hundreds of thousands of young Australians with information support and stories on everything from finding your motivation, through to getting through really tough times.

About workplace bullying

Workplace bullying is any workplace behaviour that’s physically, mentally or socially threatening. Some types are also crimes. It’s everyone’s responsibility to stop workplace bullying, including your employer, and if necessary, the police. If you are being bullied, there are actions you can take.

This will be useful if…

You’re struggling at work, and feel threatened by other workers

You want to know what workplace bullying might involve

You or someone you know is being bullied at work

You want to know what you can do about workplace bullying

Need help?

To talk to someone and get advice about tough issues

Phone:1800 650 890

Before emailing us be sure to check out our FAQs to see if your question has already been answered.

ReachOut.com inquiries: crew@reachout.com

RSI & Overuse Injury Association of the ACT

Their aim is to help you cope with your RSI or overuse injury by providing information on every aspect of the condition, including treatments, compensation and the law, the latest medical research and managing everyday life.

They are a non-profit charity based in the ACT dedicated to supporting people in Australia with repetitive strain injuries (RSI) or occupational overuse syndrome (OOS).

Repetitive strain injuries, like tendinitis, carpal tunnel syndrome (CTS) and epicondylitis (tennis elbow) are very common in Australia today, and affect people in many occupations, including computer professionals, hairdressers, butchers, assembly-line workers, painters and other trades.

Griffin Centre

20 Genge St Canberra



Office open: Mondays and Thursdays 10am-3pm




rxlist – The internet drug index.

RxList.com – Owned and Operated by WebMD and part of the WebMD network.

RxList is an online medical resource dedicated to offering detailed and current pharmaceutical information on brand and generic drugs. Founded by pharmacists in 1995, RxList is the premier Internet Drug Index resource. Our knowledgeable staff at RxList continuously reviews and updates the site with articles written by pharmacists and physicians and data provided by credible and reliable sources like the FDA and First Data Bank, Inc. to ensure the most accurate and beneficial information is provided.




Safe Work Australia.

Safe Work Australia is an Australian Government statutory agency established in 2009, with the primary responsibility of improving work health and safety and workers’ compensation arrangements across Australia.

The agency is jointly funded by the Commonwealth, state and territory governments facilitated through an intergovernmental agreement signed in July 2008.

Safe Work Australia represents a genuine partnership between governments, unions and industry. Together we work towards the goal of reducing death, injury and disease in the workplace.

Contact details:

Email info@safeworkaustralia.gov.au or

Call 02 6121 5317



Self Help for Hard of Hearing People

This website is for members of Self Help for Hard of Hearing People (SHHH) and for the wider community of those who have an interest in hearing impairment.  It tells you what SHHH is about, and has lots of news and information on hearing impairment issues.

Contact us . . .

By mail at:

Hillview Community Health Centre

1334 Pacific Highway

Turramurra    NSW    2074

By email at: shhh@netspace.net.au

By phone and TTY: (02) 9144 7586

By fax: (02) 9144 3936



Spinal Cord Injuries Australia

Spinal Cord Injuries Australia provides services in the areas of Advocacy, Information, Accommodation, Community & Personal Support, Regional Services, Injury Prevention, Employment & Intensive Exercise Recovery.

Contact details:

Phone: 02 9661 8855

Email: office@scia.org.au

Address: 1 Jennifer Street, Little Bay, NSW 2036.







Vision Australia

Vision Australia is a partnership between people who are blind, sighted or have low vision. We are united by our passion that people who are blind or have low vision will have access to and fully participate in every part of life they choose.

Contact details:

All general enquiries please phone: 1300 84 74 66

Monday to Friday. 8:30am – 5:00pm EST

Phone: 1300 84 74 66

Fax: 02 9747 5993

Email: info@visionaustralia.org





WebMD has created an organization that we believe fulfils the promise of health information on the Internet. We provide credible information, supportive communities, and in-depth reference material about health subjects that matter to you. We are a source for original and timely health information as well as material from well known content providers.



World Health Organisation.

WHO is the directing and coordinating authority for health within the United Nations system. It is responsible for providing leadership on global health matters, shaping the health research agenda, setting norms and standards, articulating evidence-based policy options, providing technical support to countries and monitoring and assessing health trends.

In the 21st century, health is a shared responsibility, involving equitable access to essential care and collective defence against transnational threats.

WHO Health topics include:

Occupational Health

Occupational health deals with all aspects of health and safety in the workplace and has a strong focus on primary prevention of hazards. The health of the workers has several determinants, including risk factors at the workplace leading to cancers, accidents, musculoskeletal diseases, respiratory diseases, hearing loss, circulatory diseases, stress related disorders and communicable diseases and others.

Employment and working conditions in the formal or informal economy embrace other important determinants, including, working hours, salary, workplace policies concerning maternity leave, health promotion and protection provisions, etc.


Women’s Legal Services NSW (and Women’s Legal Services Australia)

http://www.wlsnsw.org.au/ and http://www.wlsa.org.au/

This is a community legal centre providing women with a range of free community legal services,

including legal advice and information, education, training and resources across metropolitan and regional areas of New South Wales.

Women’s Legal Services NSW provides a free service for all women in the community, particularly for those who are socially and

economically disadvantaged. Women’s Legal Services NSW provides casework, community legal education and law reform through our programs:

-Legal Advice and Casework

-Indigenous Women’s Legal Program

-Domestic Violence Legal Service

-Community Legal Education

-Law and Policy Reform

Office Hours: Monday–Friday: 9am–1pm and 2pm–4.30pm

T: 02 8745 6900 (Administration Only)

F: 02 9749 4433

E: reception@wlsnsw.org.au **

PO Box 206 Lidcombe NSW 1825

The Women’s Legal Contact Line provides free confidential legal information and referrals for women in NSW with a focus on family law,

domestic violence, sexual assault and discrimination.

Contact Line – T: 02 8745 6988 / 1800 801 501

Mondays:    9:30am–12:30pm

Tuesdays:   1:30pm–4:30pm

Thursdays:  9:30am–12:30pm

WorkCover Authority of NSW


Our purpose is to increase the competitiveness of the NSW economy through productive, healthy and safe workplaces.

We are dedicated to promoting productive, healthy and safe workplaces for workers and employers in New South Wales.

We administer and oversee:

Work health and safety.

Licensing and registration.

Workers compensation insurance.

Workers compensation benefits.

Sustainable return to employment for injured workers.

Contact details:

Telephone: 13 10 50



Workcover. Making a claim.

When a worker is injured at work, the employer, injured worker and Scheme Agent or insurer each have responsibilities to ensure that the injured worker is provided with benefits and assistance to recover and return to work safely and as soon as possible.

This section provides information on the responsibilities and processes for making a claim for workers compensation.

Contact details:

Telephone: 13 10 50

WorkCover Independent Review Office (NSW Government)



Mr. Kim Garling has been appointed as the inaugural WorkCover Independent Review Officer. He is an independent statutory officer who is responsible for:

Investigating complaints made by workers about insurers, and making recommendations for action to be taken by the insurer or the worker.

Reviewing work capacity decisions by insurers.

Encouraging high quality complaint resolution by insurers and employers.

Reporting annually to the Minister and the Parliament on their responsibilities.

Administering ILARS (Independent Legal Assistance and Review Service)

The website has Fact Sheets, Information and Applications.

Phone number: 139476





Did you know that 15 young workers aged between 15 to 25 are injured each day while working?.

The good news is that many of these workplace incidents are preventable.

Hazard a Guess is an interactive eLearning tool to learn about your rights and responsibilities.

Play ‘Hazard a guess’, or

download PDF documents such as ‘Workplace Environment’.

Contact details:

If you would like further information call WorkCover on 13 10 50. WorkCover staff are here to help and you can remain anonymous if you wish.



Your Rights at Work

Your Rights at Work is a community campaign run by the ACTU.

The campaign brings together the hundreds of thousands of hard working Australians who want to protect their rights and conditions at work.

Please feel free to get in touch with us about anything. We read every email you send us, and if you’ve asked for a response we’ll be in touch with you shortly.




-preventing serious injury in young people.

Youthsafe is a not for profit organisation and peak body for ‘preventing serious injury in young people’ aged 15 to 25 years in NSW. Being independent we have the freedom to address safety across the range of settings where young people are at risk of unintentional injury including on the roads, in workplaces, while playing sport and socialising.

“…We care about the safety of young people…”

We want young people to live happy, fulfilled and exciting lives free from the limitations associated with a serious injury. We know that many of these injuries are preventable and we are committed to making a positive difference to youth injury in NSW.

Contact details:

Telephone:  (02) 9817-7847

Fax:              (02) 9817-0360

Email:  office@youthsafe.org

Postal address:

PO Box 3023


Street Address:

7  2/12 Tennyson Road