May 18, 2012

Your Stories

At any one time there are 120,000 people recovering from a workplace injury in NSW. These are the stories of some of those 120,000 people.

Feel free to add your own story  or ask a question.

If you need assistance please contact us on:
(02) 9749 7566 or
If you are in immediate distress 
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Please do not use your real name or include any specific personal details for your own safety. If you wish to ask a specific question you can email us at:

  • pete

    How can one of the major Insurance companies, legally incorporated & a proud sponsor of sports events, engage in unconscionable conduct & condone anti-social behaviour? How can it use hordes of individuals to harass injured workers, employ criminals to break into victim’s homes? They make successful recovery & return to work impossible. They recklessly endanger lives. Is there any logic behind such conduct & systemic abuse of injured workers?!

    • Insurance Hater

      Hi Pete,
      Short term answer to your question is NO.
      As the insurers have no morals or code of ethics they even do not believe in the Code Of Conduct under the law!!!!
      And they get away with it all the time mate.
      What I learnt just before contemplating self harm to end my burden and torment they insurer put on me with their harassment, Intimidation and bullying tactics along with their private investigators invading your whole family and yourself was to stand up for yourself.
      Yes it is the insurers job to bully, intimidate and harass the injured worker as they simply do NOT care about the injured worker at all as much as they say they do but in reality they DO NOT. Get that into your mind as it is true that you are only a number and a liability to them.
      Come to accept this that it is true (Which it is that they do not care about you at all) and then you will realise that you are fighting several battles. The insurer, Your injury, your welfare and your rights as an injured worker.
      Then you will realise there whole sole purpose is to beat you down even though you are injured they want to break you and make you stuff up etc just to cut of their books.
      Do what i did FIGHT THEM I have learnt know I will never be in that dark place the insurer put me in fight them on everything go to Work Safe Aust and the WIRO on everything fight them tooth and nail I did and won it took a long time but I now found that I was the better person for standing up to bullies.

      • Pete

        Thanks, Insurance Hater. Very glad things have worked out for you. I hear you. Not looking forward to the challenges though. It’s a dirty, ugly underbelly – a reality which the uninjured will never know exists. It’s wrong at so many levels.

  • Pete

    Did anyone experience Breaking & Entering to your home while of Worker’s Comp? I’m noticing holes in my walls & ceiling, my stuff has been rummaged through. My mattress ripped. My stereo system stopped working. The worst – my medicine, vitamins, cosmetics (incl. toothpaste) have been tampered with, so that I get skin rash, headaches, nausea, cough & eye dryness when I use them.

    • The Lonely Traveller

      Hi – yes so funny seeing this – yes – I’ve lived in the same address for 20 years ..2 breakings – which I initially thought had something to do with my ex husband – but then when TAC’s so called forensic report were out I realised the breakings were both on times when I was under their surveillance – also they hacked into my Facebook account ..even though my Facebook was open to public . and many other dishonest activities such tracking devices they used to find my travelling locations .. they have terrorised us so much and guess who is the fraud ? they are… they are .. I am broken into pieces .. they denied my injuries ..not because they don’t exists… only because they are dishonest and criminal

  • sharee

    I have been on the workcover roundabout since april last year in south Australia. fractured my patella and damaged my cartilage. I had to end up having an arthroscopy in September (the damage was not found at first). In August of this year I was sent to a surgeon of workcovers choice and obviously his report was one sided. At the end of August I was told that based on medical evidence they said I was not incapacitated anymore. I was up to 20 out of my 25 hours at that stage. They ceased my payments. I had to file a dispute at the employment tribunal. first hearing I didn’t go to as I didn’t have to but they were ordered to keep paying me and another hearing date was set for November. I attended this hearing with my lawyer and I won. That was 3 weeks ago now and have finally been contacted by workcover about going back to work, problem is now they are targeting my surgeon to try and get him to say I will not be able to do my job again, and this is even before I have even started back. Am also fighting to get my physio back. I want this rollercoaster to end they are just such nasty people.

    • sharee

      Now I am being told that I have to have my resume into them by jan 30th to retrain. I do not want to retrain and shouldn’t have to as I know I will be able to do my job before the time is up. These people just do not care about us at all

  • Real life

    Im wondering why my comment asking for a good lawyer is still waiting moderation. Also notice the text needs corrected im unable to access it to correct phone text does its thing sometimes.

  • Bob

    Hi I was hurt @ work 4 months ago @ my second job,, 3 hours a day. I’ve had all the medical procedures , MRIs ect , I’ve got to have Surgery early January, on my shoulder the Insurance company won’t pay me for that job because im already getting 38 hours a week from my original job. They excepted partial liability at first but because they have approved surgery etc does that mean they have excepted full ability? Im worry about if I have surgery they might say No we didnt take full liability so you pay for half of it??

  • Rob

    I was injured severely at work 18 years ago and required surgery 14 years ago that now requires further surgery.
    About 6 years ago the insurer withheld and substituted medical evidence they provided to a Medical Panel hearing.

    An eleven page medical report they requested from my surgeon was replaced with a letter requesting payment of the report.
    The Medical Panel withdrew their ruling but still Workcover refuses to investigate it fully.
    The insurers interference into my ongoing treatment has contributed to this further surgery being required (which has been backed up the their IME) is still being withheld.

    The insurer also in the past refused me to be reviewed by my surgeon after surgery was preformed.

    The system is a disgrace and there needs to be a royal commission into how these insurers continue to withhold treatment over bonuses received by team leaders for closing claims unjustly .

  • Hi Georgr
    Thanks for reply to message.
    Was it EML you had to fight for service??
    How did you fight them to get results?

    • Georgr

      Yes, it is EML. I have got a lawyer. Otherwise I would be dead by now.

      • Real life

        Thankyou. I am sorry you had that experience. Glad you found a good lawyer to fight on your behalf. Understand the process is enough to contemplate suicide.

  • Real life

    Hello everyone
    Would some with ecperience of a good peoples lawyer, revommend a lawyer Practicing in victoria that is for the people dealing with workcover insurance providers playing god withholding much needed services thankyou

  • Real life

    Hi im having difficulties with EML withholding services. Has anyone else had similar experiences

    • Georgr

      They always do that. I had to fight for it.

  • Ben

    G’day Guys, has anyone out there had Drug rehab paid for by the TAC, and if so where. I would really appreciate a recommendation or two?
    Thank you.

    • Mel76

      My husband had his “detox” paid for by his insurer. Having being prescribed the highest dose of oxycontin over a lengthy period of time, the side effects were shocking.
      He entered detox at a private hospital initially for 10 days, the care was substandard to say at the least, and after being left unattended for approximately 16 hours to sleep and detox, subsequently developed a deep vein thrombosis which shifted and caused a pulmonary embolism. He was taken by ambulance to the public hospital unable to breathe. Lucky to be alive.
      Do your research, and goodluck

  • Pete

    Has anyone experienced over-the-top harassment & invasion of privacy while on workers comp?

    • Insurance Hater

      Yes and they get away with it. But there are rules for them but im sure they do break them. Just ring your local cop shop and say there is someone following me or i think they watching my house to rob it try get as much detail of person as you can type car rego etc. And ask the police to send car to look.
      Everyone on workers comp will get followed by the scum insurers private invesigators you can have a few following you at once.
      My insurer hated it because i knew everytime they were following me.

      • Pete

        In my experience, the surveillance MO has changed in that I’m not followed by a PI, but rather there is a “crowd watch”, i.e. strangers who I’ve never met & who I don’t know get in my face with their mobile phones and snap a photo of me, then post it to some group chat line/website. Someone else down the road picks it up, and they know what I’m wearing that day & which way I’m heading. There are also walk-bys or drive-bys to check if I’m in/out or on my balcony. Has anyone else experienced that? It’s scary that strangers know what I look like & where I live.

      • Pete

        Did the insurer admit that there has been surveillance? In my experience the insurer is denying it, despite the bleeding obvious. Has anyone tried to take legal action due to breach of privacy and undue harassment? Are there any lawyers who have taken on the insurers on that basis? Injured workers deserve to have dignity, privacy and peace of mind while they are recovering.

        • Insurance Hater

          No the insurer denied it when asked by my solicitor and when my rehab provider said to them why are you following the insurer said how does they know they are been followed they not supposed to see them.
          No matter what you will be followed.

  • NiAr

    I got injured at work. The company i worked for which is Amitran PTY LTD refused to report the incident then after days emailed me their own report. They also refused to provide the insurance policy. I had to lodge the work cover claim and the insurance going to decide whether or not im emtitled to compensation. Ive got the lawyer as the manager challanged me to do whatever but what the hell is wrong with some people.

  • Pete

    Can someone share experiences and advice regarding IME psychiatrist please?

  • Fazz

    Well it’s come to this. Now greyhounds have greater clout than the injured worker’s of new south Wales. Don’t get me wrong I am stocked they got there cause up what a victory. It just goes to show you that once again the squeaky wheel got the good oil. We are going to get NONE OF OUR LEGAL RIGHTS BACK WHICH WERE TAKEN BY LIE AND STEALTH. In 2012 the police and fire brigade with the ambulance service got out there and PROTESTED ON SEVERAL OCCASIONS. Because of the injustice in the legislation. Negotiations with these people have got us very little in the way of commutation and medical coverage which should have been dealt with.

    • Hope

      That’s our problem we’re too unwell to protest march!

  • Fazz

    We have to get our voice out there. Our rights were stolen. We went to court got our judgement only for Baird – Nile- and the shooters party. To stab us in the back. It will not be retrospective the great O’Farrell told us on national tv.i’m hurten so are alot of other’s. Orange is going to be big let’s get on the front foot. Time has come……..

  • Joe

    I am off to a neurosurgeon ime for an impairment asessment for my neck I dont know what to expect ipI know its eomthing thats dompletely out of my hands Can anyone tell me what type of questions I will be asked over 45 minutes I want to be prepared psycologically for it as it has been a long road u til now I have heard of traumatic experiences

  • Sioux

    Been on this ride for 17 months now, had mri’s, seen Neurosurgeon twice, QBE paid for all the meds…and now because I am doing a conciliation dispute re my rightful wages, they have ceased paying for needed medicines, they didnt inform me they would not pay for my sleeve nerve injection, until the day after I had it done!! I have ZERO money…so in 8 days, my Lawyer and I am gonna faceoff with these lowlife lying mongrels! David and Goliath….

    • Fazz

      This crap has to stop. Luckily enough the good people of the central West are having a vote in orange soon it might be time to have a March and vent our loathing of the lnp in this state. It will be a perfect time to do so. BECAUSE ALLAN JONES AND RAY HADLEY are going to be boardcasting from ORANGE all week. The injured worker’s. The greyhound people. The farmers who lost the right to lock out the gas and mining grubs etc etc.THE PEOPLE UNITED WILL NEVER BE DEFEATED………

      • Billy

        Daz where is this happening?

  • christian

    Hi i need some advice the rental property i live in is being sold i need to apply for a new property at real estate case manager refuses to verify my payments saying i didnt earn the money is this correct?

    • mark

      This is incorrect your case manager needs to supply a statement showing that your on workers compensation and the amount you receive. the last one I got was to refinance my house good luck.

      • Naz

        I am trying to refinance my house also and they aren’t accepting statements from my case manager and copies of pay slips. Can I ask what agency you went with to refinance and any tips please? I’m struggling at the moment. Thanks in advance

    • Hector

      regardless of the statement you should be getting pay slips every week or whatever time frame you are being pay, it’s the law to supply you with pay slips.
      also don’t forget that whilst you are being pay you are still entitle to holiday and super annuasion regardless if you have been fired from your job or not

  • bel

    Hi everyone I need a good rehab provider and I live on the Central Coast NSW. Who do you recommend. Cheers

    • Carl

      Mel Weirs from The Rehab Group is excellent. 0411 117 740, If he does not answer ring his head office in Crows Nest Sydney. Mel lives in Umina now and works here on the Central Coast. Tell him Carl you about him. He is unreal and stands up to the Insurers and is there for you. Unlike to insurers own appointed idiots.

      • Complainers of the world make a difference

        I had Mel Weirs in Taree and he was very good so I would recommend him.

  • Hector

    George, I have done around 12 work capacity review applications for injured workers and at the risk of sounding sarcastic you won’t win the internal review, in all the applications I have done not once I was able to reversed an internal review, by saying that I must also tell you that so far out of the 12 applications we have won 7 merit reviews and 5 reviews with Wiro.
    I must admit that in a way I been lucky that only had to deal with 1 insurance company and until today they are not the smarters kids on the block, allowing us to win all the reviews we lodge.
    best advice is to log on to the Wiro website take a look at all the review applications on their website and most likely there will issues that are common with your issues, use the same objections in your application.
    all the best

  • Helen

    My make up pay is always late. Then I have to pay late fees on my financial commitments . This is not fair.

  • Fazz

    All injured worker’s from the old Workcover system have to get out into the street and start to protest for our legal rights back. We went to court and got our decisions. We have to eventually get this chap legislation thrown out with the LIBERAL NATIONAL PARTY AND ON THE WAY TAKE THAT A HOLE FRED NILE TO.

  • George

    I am currently writing up for the work capacity decision to be review internally. Just wondering if anyone have got any tips. Thank you.

  • robert

    Hi was injured at work back in 96 boss had no work cover insurance had two week off trying to get better go back to work for 3day and get dismissed on economic down turn. Spent 7year going to court to get court a pointed wage and now in the last year government has taken this away and put me on centerlink how can this happen to I’m sure a lot of people

  • Mary

    The insurer is using work capacity assessment to remove my weekly payment. I am still undergoing treatment and not fully recovered as they claim! They did not take the functional capacity into account while making their work capacity decision. Advise what I can do?!?!